Child Support Enforcement Agency (CSEA)

Ohio’s Child Support program affects more children in the state than any other public program, except education. The CSEA unit provides many services, such as establishing paternity for children born out of wedlock, and establishing orders for child support or medical insurance. The division also modifies existing orders.

Recent CSEA Updates

CSEA Portal - CopyOhio Child Support Customer Service Portal

The Ohio Child Support Customer Service Portal allows customers with an active child support case a secure environment in which they can view their child support case information on demand.  Customers are able to view and print up to two years of child support payment data, as well as view address, employment, health insurance and support order information that is on file with the child support agency.   For more information select the Child Support EA Web Portal link here. 

 

Employer's Resource Guide to Child Support
A newly released Employer Resource Guide was developed to help employers manage Ohio child, spousal and medical support orders. Regardless of the size of the organization or the number of individuals employed, this guide will help ensure that employee child support orders are processed accurately and timely.  For more information select the Employer's Resource Guide to Child Support link here. 

Payment Options 

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*Cash, check, money order and credit card payments can be made by walk-in at the Athens County Child Support Enforcement office located at 13183 State Route 13, Millfield, Ohio; between the hours of 8:00 AM – 4:30 PM.    

*Please note:  If paying by CASH, you MUST HAVE THE CORRECT CHANGE.   Our agency does not have the ability to make change.  Please bring the exact amount of your payment.

 

Credit card payments can be made by calling Athens County CSEA at 740-593-5046 or 1-800-436-8933.

 

All walk-in clients that wish to make a payment must check in with the front desk receptionist and provide a photo ID.  You will be escorted to the CSEA area for payment processing.   The front desk staff does not have the ability to collect CSEA payments.

 

Payments can also be made directly online or by mail, through the following processes:

 ONLINE PAYMENT OPTIONS: 

 SMI e-Commerce site - The SMI e-Commerce site provides services to employers, non-custodial parents and custodial parents. Payments made through this site are free of charge. 

 Website: https://oh.smartchildsupport.com

 

Employer Services – Employers can set up ACH Debit or EFT/EDI payments.

Non-Custodial Parents – Non-custodial parents can set up electronic payments, as well as credit card payments. There are no fees for credit card payments. The following credit cards are accepted: Discover®, MasterCard®, Visa®, American Express®, China UnionPay, Diners Club® International, or JCB to make a child support payment.  

If the customer’s credit/ debit card is linked to an e-wallet account such as Alipay, Apple Pay, Google Pay, PayPal, or WeChat Pay, they can make their payment using these alternate payment options. Note: Credit card payments can also be processed over-the-phone by calling (1-888-965-2676) and selecting option 5.

 
Custodial Parents – Custodial parents can enroll online in direct deposit or the smiONE card.

   

ExpertPay & e-ChildsPay – ExpertPay and e-ChildsPay will still be available to remitters but fees 

may apply.

  Website: www.expertpay.com

  Website: www.e-childspay.com

 

 Mail Payments to CSPC  (Child Support Payment Central)

 Direct payments - Mail to:  Ohio CSPC, P. O. Box 182372, Columbus, OH  43218

 Employer payments -   Mail to:  Ohio CSPC, P. O. Box 182394, Columbus, Oh  43218.

 

 INFORMATION ABOUT PAYMENT CARDS:

Image result for images, smiONE Card
  

 smiONE Card – The smiONE replaced the Ohio e-QuickPay card. Customers enrolled in the smiONE card program began receiving payments on their new card, on or after July 1, 2019.

 Phone (Domestic): 1-855-279-2744

 Phone (International): 1-614-405-8794

  Website: www.smionecard.com

   

Image result for images e-quickpay card, child support E-QuickPay – Because e-QuickPay card balances did not transfer to the smiONE card, customers may continue to carry a balance on their e-QuickPay card for potentially years to come. e-QuickPay Customer Support will continue to provide services for these cards.  

 Phone: 1-800-503-1283

 Website: www.e-QuickPay.com

 

    CSPC  (Child Support Payment Central) Customer Service

    Phone: 1-888-965-2676

 

 CSEA services include

  • Location of Non-Custodial Parents
  • Paternity Establishment
  • Establish /Modify Support Orders
  • Collecting Payments and/or Alimony
  • Enforcement of Support Orders, Medical Support Orders and Alimony

CSEA services do NOT include

  • Visitation Issues
  • Custody Issues
  • Legal Representation of Individuals       


For more information or questions about Child Support contact
Athens County Child Support Enforcement Agency
(740) 593-5046 or toll free 1-800-436-8933